productive support
Your business cannot be stopped by IT problems
Technology can become an obstacle to the normal execution of business processes in companies. The Productive Support service for critical mission systems emerges as a solution to this problem.
support process
How we work with our clients
1.
Incident Report
The client creates a ticket in the management tool provided by Southward
2.
Planning
The support leader analyzes the ticket, requests additional logs and/or details, and internally allocates resources for resolution
3.
Resolution
The technical team solves the incident. Interaction with the customer's team is sometimes required.
4.
Closing and Analysis
The incident is registered as resolved, notifying the client for its closure in case of satisfactory validation
Characteristic
Contract Period
Semiannual / Annual
Quotation
Based on contracted package of hours
Scheme
On-Site/Off-Site, according to each requirement
Response
Planning in less than 24 hours
Communication
Phone / Email / IM
Equipment
Seniority and team roles as required
Modalities
you are
BASE
PREMIUM
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