Your business cannot be stopped by IT problems
Technology can become an obstacle to the normal execution of business processes in companies. The Productive Support service for critical mission systems emerges as a solution to this problem.
How we work with our clients
The client creates a ticket in the management tool provided by Southward
The support leader analyzes the ticket, requests additional logs and/or details, and internally allocates resources for resolution
The technical team solves the incident. Interaction with the customer's team is sometimes required.
Closing and Analysis
The incident is registered as resolved, notifying the client for its closure in case of satisfactory validation
Semiannual / Annual
Based on contracted package of hours
On-Site/Off-Site, according to each requirement
Planning in less than 24 hours
Phone / Email / IM
Seniority and team roles as required