Support Process
How we work with our clients.
- 01. Incident Report
- The client creates a ticket in the management tool provided by Southward.
- 02. Planning
- The support leader analyzes the ticket, requests logs and/or additional details, and internally assigns resources for resolution.
- 03. Resolution
- The technical team solves the incident. Sometimes interaction with the client's team is necessary.
- 04. Closure and Analysis
- The incident is registered as resolved, notifying the client for closure in case of satisfactory validation.
Contract Period
Semester / Annual.
Quotation
Based on contracted hours package.
Scheme
On-Site/Off-Site, according to each requirement.
Response
Planning in less than 24 hours.
Communication
Phone / Email / IM.
Team
We maintain your IT projects through tickets and SLAs adaptable to your needs.
Modalities
Choose the modality that best suits your needs.
S.O.S
- Availability business days 9-18hs
- Cost per hours consumed
- Includes HH for improvements/adjustments
- Base cost + excess hours
BASE
- Availability business days 9-18hs
- Includes HH for improvements/adjustments
- Base cost + excess hours
- Full-time availability 7 days a week
PREMIUM
- Full-time availability 7 days a week
- Includes HH for improvements/adjustments
- Premium cost + excess hours
Contact us
Our Email
Location
Argentina